I never thought I would say this: Comic books are dead. Here’s the backstory: I have been a reasonably avid collector for the past 20 years (scary). Over that time I have read thousands and thousands of books and really enjoyed the art and the stories that were presented. But, standing in my local comic…
You Own the Customer’s Experience
I had to field an interesting question today and it got me thinking: Who owns the Customer’s Experience? In many cases folks would say – Marketing owns the customer relationship before they buy and Support owns the customer relationship after they buy. If a company is “very” forward thinking they may have people specifically assigned…
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