I never thought I would say this: Comic books are dead. Here's the backstory: I have been a reasonably avid collector for the past 20 years (scary). Over that time I have read thousands and thousands of books and really enjoyed the art and the stories that were presented. But, standing in my local comic book store ...
You Own the Customer’s Experience
I had to field an interesting question today and it got me thinking: Who owns the Customer's Experience? In many cases folks would say - Marketing owns the customer relationship before they buy and Support owns the customer relationship after they buy. If a company is "very" forward thinking they may have people specifically ...
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