As entrepreneurs, business owners, change agents and innovators we all have a natural tendency to swing for the fences. We keep looking for that one idea or opportunity to: make a difference, solve the big problems, change the world, hit the home run! What if a base hit was the answer? What if that base hit…
I have a sweet idea. I am going to open a restaurant. I love food and, I think, I have a killer concept. Wanna here it? Don’t tell anyone… Promise? Ok, here goes… I am going to open a restaurant where everyone eats out of the toilets. I’ll serve all my food in toilets. My…
I had the pleasure of watching a demonstration of Cisco‘s vision for internal collaboration a couple of years ago at a conference I was speaking at. Harbrinder Kang Cisco’s Director of Collaboration Technologies led the demonstration and I remember thinking at the time: “If they ever put this into production it is going to be…
I had to field an interesting question today and it got me thinking: Who owns the Customer’s Experience? In many cases folks would say – Marketing owns the customer relationship before they buy and Support owns the customer relationship after they buy. If a company is “very” forward thinking they may have people specifically assigned…
This is a bit of a rant but it is worth mentioning. Maybe it will help someone else someday. Colleges take note – If you want employers to post jobs on your job boards there are a couple of key things you should do. 1. Make the job board easy to find – how about…
“I guess I don’t get why RIAs get a hall pass from discoverability and accessibility or how rich they can be without a modicum of both. ” ~msweeney from a post on the IAI message list. There has been a healthy debate on the IAI message list concerning RIAs (Rich Internet Applications) over the past…
It’s always about the customer
Recently I have been having a vigorous conversation with Axel Schultze over at his blog. The debate stems from my insistence that both free (read advertising driven) and paid business models require a relentless focus on a single point – customer experience. His counter point is business models determine who is in charge of leading…
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