I had to field an interesting question today and it got me thinking: Who owns the Customer's Experience? In many cases folks would say - Marketing owns the customer relationship before they buy and Support owns the customer relationship after they buy. If a company is "very" forward thinking they may have people specifically ...
I never thought I would say this: Comic books are dead. Here's the backstory: I have been a reasonably avid collector for the past 20 years (scary). Over that time I have read thousands and thousands of books and really enjoyed the art and the stories that were presented. But, standing in my local comic book store ...
"I guess I don't get why RIAs get a hall pass from discoverability and accessibility or how rich they can be without a modicum of both. " ~msweeney from a post on the IAI message list. There has been a healthy debate on the IAI message list concerning RIAs (Rich Internet Applications) over the past day ...
With the start of the New Year I thought I would pull my blogging from behind the corporate firewalls and bring it to the people. Not that I have anything pertinent to say this evening - or morning as the case may be - but, I will... and if people stop by from time to ...
3 Reasons Earth Day Sucks
Earth Day sucks. Yes, you read that correctly. The whole day makes no sense. Earth Day was yesterday and all day long I thought – why are we celebrating? Earth Day is like Valentine’s Day for the planet, a great day for marketers but of very little value for the actual recipients.
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