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	<title>Purpose BuiltCommentary | Purpose Built</title>
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	<link>http://seanbell.com/blog</link>
	<description>Customer Experience Strategies for a Customer Centric World</description>
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		<title>It’s always about the customer</title>
		<link>http://seanbell.com/blog/2010/12/10/it%e2%80%99s-always-about-the-customer/</link>
		<comments>http://seanbell.com/blog/2010/12/10/it%e2%80%99s-always-about-the-customer/#comments</comments>
		<pubDate>Fri, 10 Dec 2010 06:39:21 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[revenue models]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/?p=85</guid>
		<description><![CDATA[Recently I have been having a vigorous conversation with Axel Schultze over at his blog. The debate stems from my insistence that both free (read advertising driven) and paid business models require a relentless focus on a single point – customer experience.  His counter point is business models determine who is in charge of leading...]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Step up to the plate</title>
		<link>http://seanbell.com/blog/2010/09/03/step-up-to-the-plate/</link>
		<comments>http://seanbell.com/blog/2010/09/03/step-up-to-the-plate/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 23:18:30 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[business innovation]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[entrepreneurship]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/?p=37</guid>
		<description><![CDATA[As entrepreneurs, business owners, change agents and innovators we all have a natural tendency to swing for the fences. We keep looking for that one idea or opportunity to: make a difference, solve the big problems, change the world, hit the home run! What if a base hit was the answer? What if that base hit...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Potty Mouth</title>
		<link>http://seanbell.com/blog/2010/08/23/potty-mouth/</link>
		<comments>http://seanbell.com/blog/2010/08/23/potty-mouth/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 19:12:10 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/?p=51</guid>
		<description><![CDATA[I have a sweet idea. I am going to open a restaurant. I love food and, I think, I have a killer concept. Wanna here it? Don&#8217;t tell anyone&#8230; Promise? Ok, here goes&#8230; I am going to open a restaurant where everyone eats out of the toilets. I&#8217;ll serve all my food in toilets. My...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>3 Reasons Earth Day Sucks</title>
		<link>http://seanbell.com/blog/2010/04/23/3-reasons-earth-day-sucks/</link>
		<comments>http://seanbell.com/blog/2010/04/23/3-reasons-earth-day-sucks/#comments</comments>
		<pubDate>Fri, 23 Apr 2010 18:35:41 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Pointless]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/?p=27</guid>
		<description><![CDATA[Earth Day sucks. Yes, you read that correctly. The whole day makes no sense. Earth Day was yesterday and all day long I thought - why are we celebrating? Earth Day is like Valentine's Day for the planet, a great day for marketers but of very little value for the actual recipients.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>You Own the Customer&#8217;s Experience</title>
		<link>http://seanbell.com/blog/2010/01/19/you-own-the-customer-experience/</link>
		<comments>http://seanbell.com/blog/2010/01/19/you-own-the-customer-experience/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 01:02:47 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/2010/01/19/you-own-the-customers-experience-2/</guid>
		<description><![CDATA[I had to field an interesting question today and it got me thinking: Who owns the Customer&#8217;s Experience? In many cases folks would say &#8211; Marketing owns the customer relationship before they buy and Support owns the customer relationship after they buy. If a company is &#8220;very&#8221; forward thinking they may have people specifically assigned...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Comic Books are Dead</title>
		<link>http://seanbell.com/blog/2010/01/18/comic-books-are-dead/</link>
		<comments>http://seanbell.com/blog/2010/01/18/comic-books-are-dead/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 09:12:36 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Art]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Pointless]]></category>
		<category><![CDATA[Comic Books]]></category>
		<category><![CDATA[Illustration]]></category>
		<category><![CDATA[Media]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/?p=9</guid>
		<description><![CDATA[I never thought I would say this: Comic books are dead. Here&#8217;s the backstory: I have been a reasonably avid collector for the past 20 years (scary). Over that time I have read thousands and thousands of books and really enjoyed the art and the stories that were presented. But, standing in my local comic...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Are we asking the right questions?</title>
		<link>http://seanbell.com/blog/2008/01/05/what-constitutes-usable-design/</link>
		<comments>http://seanbell.com/blog/2008/01/05/what-constitutes-usable-design/#comments</comments>
		<pubDate>Sat, 05 Jan 2008 04:19:20 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[findability]]></category>
		<category><![CDATA[organization structure]]></category>
		<category><![CDATA[ria]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/2008/01/05/what-constitutes-usable-design/</guid>
		<description><![CDATA[&#8220;I guess I don&#8217;t get why RIAs get a hall pass from discoverability and accessibility or how rich they can be without a modicum of both. &#8221; ~msweeney from a post on the IAI message list. There has been a healthy debate on the IAI message list concerning RIAs (Rich Internet Applications) over the past...]]></description>
		<wfw:commentRss>http://seanbell.com/blog/2008/01/05/what-constitutes-usable-design/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Happy New Year! Now get back to work!</title>
		<link>http://seanbell.com/blog/2008/01/01/happy-new-year-now-get-back-to-work/</link>
		<comments>http://seanbell.com/blog/2008/01/01/happy-new-year-now-get-back-to-work/#comments</comments>
		<pubDate>Tue, 01 Jan 2008 07:08:54 +0000</pubDate>
		<dc:creator>Sean</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Pointless]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://seanbell.com/blog/?p=1</guid>
		<description><![CDATA[With the start of the New Year I thought I would pull my blogging from behind the corporate firewalls and bring it to the people. Not that I have anything pertinent to say this evening &#8211; or morning as the case may be &#8211; but, I will&#8230; and if people stop by from time to...]]></description>
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		<slash:comments>0</slash:comments>
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