I had the pleasure of watching a demonstration of Cisco‘s vision for internal collaboration a couple of years ago at a conference I was speaking at. Harbrinder Kang Cisco’s Director of Collaboration Technologies led the demonstration and I remember thinking at the time: “If they ever put this into production it is going to be…
This is a bit of a rant but it is worth mentioning. Maybe it will help someone else someday. Colleges take note – If you want employers to post jobs on your job boards there are a couple of key things you should do. 1. Make the job board easy to find – how about…
“I guess I don’t get why RIAs get a hall pass from discoverability and accessibility or how rich they can be without a modicum of both. ” ~msweeney from a post on the IAI message list. There has been a healthy debate on the IAI message list concerning RIAs (Rich Internet Applications) over the past…
You Own the Customer’s Experience
I had to field an interesting question today and it got me thinking: Who owns the Customer’s Experience? In many cases folks would say – Marketing owns the customer relationship before they buy and Support owns the customer relationship after they buy. If a company is “very” forward thinking they may have people specifically assigned…
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