I have a sweet idea. I am going to open a restaurant. I love food and, I think, I have a killer concept. Wanna here it? Don’t tell anyone… Promise? Ok, here goes… I am going to open a restaurant where everyone eats out of the toilets. I’ll serve all my food in toilets. My…
It’s always about the customer
Recently I have been having a vigorous conversation with Axel Schultze over at his blog. The debate stems from my insistence that both free (read advertising driven) and paid business models require a relentless focus on a single point – customer experience. His counter point is business models determine who is in charge of leading…
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