As entrepreneurs, business owners, change agents and innovators we all have a natural tendency to swing for the fences. We keep looking for that one idea or opportunity to: make a difference, solve the big problems, change the world, hit the home run! What if a base hit was the answer? What if that base hit…
It’s always about the customer
Recently I have been having a vigorous conversation with Axel Schultze over at his blog. The debate stems from my insistence that both free (read advertising driven) and paid business models require a relentless focus on a single point – customer experience. His counter point is business models determine who is in charge of leading…
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